Privacy Policy

Welcome to Fast Cybers. We respect your privacy and are committed to protecting the personal data of our clients and their users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms, please do not access our services.

We collect information that you provide directly to us, as well as information that is automatically collected when you use our services.

Third-party AI providers may process data in accordance with their own privacy policies. We carefully select partners that maintain high standards of data protection and security.

• •OpenAI: Privacy Policy
• •Anthropic: Privacy Policy
• •Google: Privacy Policy

We take the security of your data seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

We use cookies and similar tracking technologies to enhance your experience on our website.

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect your experience on our site.

Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws (including GDPR, CCPA, and others).

This section applies specifically to the Fast Cybers Inbox and automation platform at whatsapp.fast-cybers.com. Businesses connect their authorized WhatsApp accounts, Facebook Pages and Instagram professional accounts. Connecting a business account does not grant access to a person’s private Facebook or Instagram inbox.

We process selected account identifiers and labels, granted permissions, encrypted access credentials, conversation and participant identifiers, available names, message and comment content, timestamps, delivery status, attachments and audio transcripts. We also store contact fields, tags, notes, flow versions, execution records and workspace access records.

These data provide the shared Inbox, media playback, contact management, connection status and the replies or automations configured by the business. Comment triggers use comments on authorized business content. Conversation history is imported only when a workspace member requests it; importing history does not start automations. Authorized workspace members can access data according to their role.

The messaging platform uses PostgreSQL and Hetzner-hosted infrastructure. Meta processes messages and account authorization through its own services. When a business enables an AI step, the required conversation context is sent to the configured AI provider; the current hosted AI provider is OpenAI. Fixed-text flows do not require AI processing. WhatsApp audio transcription runs on our hosted transcription service. Hosting and AI processing should not be understood as a guarantee that all processing remains in one country.

Disconnecting a channel or revoking authorization stops further authorized use but does not automatically erase conversation history, contact records or flow execution records. Stored history and service backups may remain. To request removal of your data, use the instructions below; we will explain any remaining copies or retention that applies to your request.

All users of the messaging platform, including people who have messaged a connected business without creating a Fast Cybers account, can request deletion at info@fast-cybers.com. Use the subject “Fast Cybers data deletion request”.

1. Tell us the connected business or workspace, the channel used and the account identifier needed to locate your data. Specify whether you want particular conversations, contact data or an entire workspace account removed. Do not send passwords, access tokens or unnecessary message content.
2. We verify the request and your relationship to the affected account or data before removal. We may ask for limited additional information and coordinate with the connected business.
3. We will respond with the scope and status of the request, including any data that must be retained, the reason and the treatment of service backups. A confirmation of receipt is not a confirmation that deletion is complete.

Disconnecting a channel in Connections or removing the app in Meta’s settings is separate from requesting deletion. Deletion from Fast Cybers does not delete messages already held by Meta or their recipients.

info@fast-cybers.com